GRRRRR…Grumpy
I’m grumpy. I make the same morning stop at Exxon Mobile off Hwy 290 & Congress – five months now. Every morning. Same coffee. Same Exxon Mobile lady.
I walk in today – my normal morning ‘hello’ – give her my debit card – and as she’s punching my Rewards Card (two more punches, and one free coffee!), she says, ‘I need your ID.’ I didn’t hear her b/c she’s very soft spoken – and since when do I need to show my ID for a $1.29 purchase? AND I’m coming every morning at the same time and get the same thing. I say, ‘what? Sorry, what do you need my ID for? I come every morning.’ Aka: Don’t you remember me!?
She says very bluntly while staring at me ‘I need your ID.’ URRRRG. So I stomp out to my car, grab my purse, stomp back in the Exxon store – and show her my ID. For $1.29.
Have you changed your policy? Has your store experienced possible Identity Theft among your other customers? All comments that could very nicely be stated to me (and the other morning regulars) – instead of ‘I need your ID.’ Does Exxon Mobile not send their cashiers to Customer Service School? Apparently not.
And. I think I’m drinking Hot Chocolate, not Italian Cappacino. Did they get switched in the machine?
I’m grumpy.